Privacy & Security

M2 Pro Privacy Policy – Committed to Protecting Your Data

M2 Pro takes your personal information very seriously. This Privacy Policy explains what data we collect, how we use it, and how we keep it secure.

Last Updated: January 2026
Language: Bengali (Bangladesh)
Reading time: 10–12 minutes

Why Trust M2 Pro With Your Privacy?

Our data protection practices comply with international standards.

SSL Encryption

All data exchanges on the M2 Pro platform are protected with 256-bit SSL encryption. Your password and payment information remain completely secure.

Secure Data Storage

Your personal data is stored on encrypted servers. We conduct regular security audits and use firewalls to prevent unauthorised access.

No Sale of Data to Third Parties

M2 Pro never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.

Transparent Data Use

This policy is fully transparent about what data we collect and how we use it. There is no hidden data collection.

Your Rights Guaranteed

You may view, correct, or request deletion of your information at any time. We are obligated to respond to such requests within 30 business days.

Cookie Controls

You have full control over which cookies you accept. All cookies except essential ones are enabled only with your consent.

256-bit
SSL Encryption Standard
0%
Selling data to third parties
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days to resolve data requests
24/7
Security Monitoring

1. Introduction Must Read

M2 Pro (hereinafter referred to as "M2 Pro", "we", "our") respects your privacy. This Privacy Policy explains what information we collect, how we collect it, the purposes for which it is used, and how we keep it secure.

By using M2 Pro's website, app, or services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our services.

📋 This policy applies to: This Privacy Policy applies to our website (m2pro.ws), mobile application, customer service channels, and all M2 Pro services.

This policy was last updated in January 2026. For any privacy-related questions, please reach out to us at: privacy@m2pro.ws

2. What Information We Collect

When you create an account or use our services on M2 Pro, we may collect the following types of information:

Data Type Detailed Examples Reason for Collection
Identity Information Name, date of birth, NID number Age Verification & KYC
Contact Information Mobile number, email, address Account & Notifications
Financial Information Payment methods, transaction history Payment Processing
Gaming Data Betting history, game logs Service Improvement
Technical Information IP address, device information, browser Security & Fraud Prevention
Behavioural Data Site usage patterns, click data Experience Improvement
We do not collect: Your full card number, PIN, password (only an encrypted hash is stored), or any sensitive information without your consent.

3. How We Collect Information

M2 Pro collects your information through several methods, each of which is described in detail below:

Direct Collection

You provide information directly when filling out a registration form, completing KYC verification, making a payment, or contacting customer support.

Automatic Collection

Certain information (such as IP address and device type) is automatically collected via cookies and log files as you browse our platform.

From Third Parties

Limited data may be received from payment gateways or identity verification services, used solely for verification purposes.

Social Login

If you log in using a social media account, we only access the profile information we need (name, email).

4. How Your Information Is Used

M2 Pro uses your information only for the purposes listed below. We never process your data unnecessarily:

  • Account Management: To create, maintain, and secure your account.
  • Service Delivery: To process betting, gaming, and financial transactions.
  • Verification: To comply with age and identity verification (KYC) requirements and AML policies.
  • Customer Support: To respond to your complaints or queries.
  • Security: To prevent fraud, money laundering, and unauthorized access.
  • Service Improvement: To improve platform performance and enhance the user experience.
  • Legal Obligation: To comply with directives from government or regulatory authorities.
  • Marketing: To send you relevant offers and promotions, only with your consent.
Unsubscribe from marketing emails: You can opt out of promotional communications at any time via your account settings or by writing to us at our email.

5. Data Sharing & Disclosure Policy

M2 Pro never sells your personal information to third parties. However, limited data may need to be shared in certain specific circumstances:

Information may be shared when:

  • Payment Processing: To process transactions with payment partners including bKash, Nagad, and Rocket.
  • Identity Verification: With our KYC verification service provider, strictly for verification purposes.
  • Legal Obligation: As part of a court order, government directive, or legal process.
  • Business Changes: In the event of an M2 Pro merger or acquisition, the new entity will be required to honour this policy.
  • Security Threats: Where there is a serious threat to someone's life or property.
We never: We do not sell or rent your information to advertisers, data brokers, or unrelated third parties.

Whenever data is shared with third parties, they are bound by strict confidentiality agreements and may only use the information for the specified purpose.

6. Data Storage, Security & Retention

M2 Pro uses industry-standard technologies and practices to keep your information secure:

Technical Security Measures:

  • All sensitive data stored with 256-bit AES encryption
  • All data transmission via TLS 1.3 protocol
  • Regular Security Testing (Penetration Testing)
  • 24/7 security monitoring & alert system
  • Multi-Factor Authentication (MFA) Support

Data Retention Period:

  • Account Information: While account is active + 5 years after closure
  • Transaction Information: 7 Years (Legal Obligation)
  • Gaming Logs: 3 Years
  • Communication Logs: 2 Years
  • Cookie Data: Up to 1 year (or until the browser is closed, depending on type)
In the event of a security breach: In the event of a security breach, we will notify affected users via email or SMS within 72 hours.

7. Cookies & Tracking Technologies

M2 Pro uses cookies and similar technologies on its website and app to enhance your experience. The different types of cookies used are described below:

Cookie Type Purpose Duration Can Be Disabled?
Essential Cookies Login, session, security End of session No (Required)
Functional Cookies Remembering language & preferences 1 Year Yes
Analytics Cookies Site Usage Patterns 6 months Yes
Marketing Cookies Relevant Advertising 3 Months Yes

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may limit access to certain features on the platform.

8. Your Data Rights

As an M2 Pro user, you have the following rights. Contact us to exercise any of them:

You may request access to the information we hold about you at any time. We will send a copy of your data to your email within 30 days of receiving the request.

If any of your information is incorrect or incomplete, you may request a correction. We will update it within 15 business days.

After closing your account, you may request that your data be deleted. However, certain information (such as transaction records) may be retained for a specified period due to legal obligations.

You may object to your information being used for marketing or non-essential purposes. Once we receive your objection, we will stop processing your data for that specific purpose.

You may request an export of your data in a standard, readable format (CSV/JSON) for use with other services.
To exercise your rights: Send an email to privacy@m2pro.ws and include your account email or mobile number. After verification, you will receive a response within 30 days.

9. Protection of Minors

M2 Pro strictly does not provide services to anyone under the age of 18. We do not knowingly collect information from minors.

If we discover that someone has registered using false information and is under the age of 18, we will immediately:

  • Permanently close the account
  • Delete all collected data
  • Notify the relevant authorities where applicable
For Parents: If you discover that your minor child has been using M2 Pro, please notify us immediately at support@m2pro.ws.

10. Third-Party Services & Links

M2 Pro's platform integrates selected authorised third-party services, such as payment gateways and game providers. These service providers maintain their own privacy policies.

M2 Pro only shares information necessary to deliver our services with third parties. Third-party service providers operate under our data processing agreements and may not use your information without our authorisation.

Approved third parties used in our services include:

  • Mobile Banking Payment Gateway
  • Identity Verification Services
  • Cloud Hosting Service
  • Analytics Services (Anonymised Data)
  • Live Casino & game software providers

11. Changes to the Privacy Policy

M2 Pro may update this Privacy Policy for legal, business, or technical reasons. In the event of any changes, we will:

  • We will update the revision date on this page
  • Send email or SMS notifications for significant changes
  • Display a notification on the platform

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy.

12. Contact & Complaint Resolution

For any privacy-related questions, concerns, or complaints, please contact our Data Privacy Team:

Email

Privacy@m2pro.ws

Response Time

Within 30 business days

If you remain unsatisfied after contacting us, you may file a complaint with the relevant regulatory authority. That said, we always aim to resolve issues through direct discussion first.

Join Our Safe & Trusted Platform Today

M2 Pro places the utmost importance on your privacy. Open an account today and enjoy betting and gaming in a safe environment.

By registering, you agree to our Terms & Conditions and Privacy Policy.

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